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Office: 937-383-0001
Fax: 937-383-0003
Hours:
7:30 - 4:30 (EST) |
Email us at:
info@rerc.org |
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| Every power supplier should have a solid understanding of
electricity, and the key factors on “both sides” of the electric meter. This
training starts with the basics of generating and distributing electricity, then builds upon
such issues as peak demand, power factor, |
| kW vs. kWh, and the need for three-phase service.
Through the use of a sample electric bill, attendees learn about each charge on the bill,
including types of electric rates, need for a demand charge, fuel adjustment factors, and
power factor charges. This knowledge helps them better explain these issues to customers.
Many useful visuals are used in the training, to keep it interesting. This course is useful
to office staff, accounting and billing clerks, member services representatives, and
operations employees. It gives them a stronger understanding of electricity fundamentals,
and helps them communicate better with customers, and other in-house departments. |
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Why this knowledge is valuable to all staff functions & employees |
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Course overview & goals for learning; how it will help your customers |
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Input on any topics not listed that you want us to cover |
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Making sense of the jargon; giving meaning to these terms |
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Electricity, DC vs. AC; conductors & insulators, voltage, power, kWh, power factor |
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Understanding the difference between kW and kVA |
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Electrical relationships: Ohms Law and Watt's Law |
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Example problems: Appliance energy use, circuit overloads |
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Customer rate classes...why are they different? |
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Estimated rates vs. actual rates |
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Bill components customer charge, energy (flat, block, seasonal & time-of use); fuel adjustment |
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Demand charges & ratchets, power factor penalties, taxes & other assessments |
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Requirements: sources, paths & loads |
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Options: controls & protective devices |
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Types: series, parallel, short and open |
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Electricity can't be stored...we make it when we need it. |
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Single-phase vs. three-phase, what and why? |
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How are coal, gas, oil and uranium involved in a steam turbine plant? |
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How much to make and when? System load curves, load factor |
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Economic vs. environmental dispatch |
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Optional Power Plant Tour when held at a power plant location |
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Generating station transformers (What's a Transformer) |
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The transmission system (purpose, common voltages, bigger is generally better) |
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Transmission substations & the "grid" |
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The distribution system: substations, primary vs. secondary distribution |
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Other distribution equipment: (arrestors, regulators, line fuses, capacitor banks) |
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Electrical services: power suppliers offer standard three-phase and single-phase services |
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Secondary distribution components (service drops, meter loops, meters, grounds, disconnects, service panels & circuits) |
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Human response to current (perception, let-go current, burns, electrocution) |
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Grounding: How does it provide safety? Grounding demonstration |
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GFCI's in wet/damp areas |
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