| There is always more to learn in helping consumers save energy. This
course offers seasoned advice on not only energy audits, but how to use them in customer service programs. Beginning with the principles of heat loss/gain in a structure, participants learn |
about different insulation methods and materials. The concept of degree-days is
explained, including where to get daily figures for any region. Each type of home heating &
cooling system is discussed in-depth, including advantages and limitations of each fuel type
and system. In addition to heating/cooling efficiency, the options for water heating are
explained. Useful information is also provided on appliance energy use and residential
lighting. Participants gain the skills
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| needed to evaluate any homeowner’s situation, and determine where the first dollars should be spent in saving energy. |
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Goals for learning; schedule for the day; expectations of the audience |
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It’s about serving people, not about heat loss |
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Where energy audits fit in the process |
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Many reasons for customer calls |
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Let the customer talk; useful techniques |
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Some issues are solved without an energy audit |
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Tips for helping consumers over the phone |
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Determining the customer’s level of technical knowledge |
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Using monthly bills; knowing the billing cycle; looking for yearly trends |
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Weather data is crucial (including Degree Days) |
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Understanding Degree Days, where to get them, and how to use them |
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Using automated meter reading to its fullest |
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Read the meter first, check seal, verify customer |
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Talk & connect with the customer before the audit |
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Verify customer concerns and level of knowledge |
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Viewing the house as a system |
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Methods of heat transfer - (1) conduction (2) convection and (3) radiation |
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Key terms and their meaning (BTU, U-Value, etc.) |
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Temp. difference drives the heat transfer process |
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Insulation in walls, attics & ceilings |
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Vapor and radiant barriers |
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Air leakage; caulking |
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Windows & doors; ratings; low-e glass |
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Fuel choices and comparisons |
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Types: forced air, boilers, heat pumps |
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Efficiency ratings: AFUE, HSPF, COP |
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Refrigeration systems and operation |
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Efficiency ratings: EER, SEER, COP, etc |
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Types: window, central, and heat pumps |
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Energy use and what determines it |
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Types: electric vs. fossil fuel; tank vs. tankless |
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Energy efficiency measures |
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How big an energy user? |
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Common usage figures for different types |
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What an on-line audit can and can’t do |
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Several on-line audits, how they work and how you should use them |
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When a meter test is called for |
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When to use outside assistance; sources for help; utilize your trade allies |
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