| This is a popular training event for both utility staff and their
customers. It covers the most common electrical issues and questions that key accounts have
about their electric service. It is designed to help key account representatives organize
their thinking and approach to these issues, and build the technical skills needed. The
course focuses on the three major electric applications that are common to any type of
businesses - - lighting, motor use, and power
quality. It gives participants the fundamentals of these three topics, so they can
build and expand their knowledge to assist customers. |
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Why this knowledge is valuable to all key accounts staff |
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Goals for learning; the agenda for the day |
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How this will help you and your customers |
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Additional topics the group wants to cover |
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Preview of lighting for businesses, and different light sources |
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Motors - every business has them |
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Power quality fundamentals for non-engineers |
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Establish a relationship with your key accounts |
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Know the key players - for technical issues, management issues & utility billing issues |
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Understand how they use electricity (demand levels, sensitivity to power quality, seasonal usage) |
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How different businesses use lighting; common illumination needs |
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Efficient light sources and key factors for indoor and outdoor illumination |
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Indoor applications and where to look for inefficiencies |
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Light quality vs. light quantity |
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Outdoor lighting: to deter vandalism & theft; to improve worker or customer safety |
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Lighting retrofits - economics & cost considerations; disposal issues |
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Additional resources on lighting |
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Clarifying motor concepts; torque, power & speed relationships |
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Focusing on induction motors; reading nameplates |
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Estimating motor kWh usage; clarify the major factors |
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The best candidates for motor change-outs; replacement options and rewinds |
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Why motors fail - maintenance, supply, environment, and miss-applications |
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Helping customers make decisions; determine their needs vs. wants |
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Additional resources on motors |
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Helping customers understand motor usage |
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The basic equation and its use |
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Estimations needed (run time & loading) |
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Example calculations |
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What makes an energy efficient motor? |
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Efficiency ratings, motor losses |
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Comparing standard & high efficiency, motor rewinds, examples |
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Motormaster computer database |
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Understanding basic power quality concepts; common disturbances |
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Essential measurements; problem identification & diagnostics |
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Good grounding is essential |
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Available solutions: advantages and disadvantages of each |
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Handling “customer-side” problems |
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Additional resources |
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The essential topics to remember |
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Final questions and input from participants |
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Putting these concepts to work in your service territory |
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