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Office: 937-383-0001
Fax: 937-383-0003
Hours:
7:30 - 4:30 (EST) |
Email us at:
info@rerc.org |
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| This 1-day event explains the basic causes for power quality problems on "both
sides" of the meter, and corrective measures to solve them. It is designed for electric power suppliers,
and includes "real world" examples to clarify key concepts, and ample visuals to keep the instruction
interesting. We encourage you to also invite your key accounts, to help them protect sensitive equipment.
The material will be non-bias, with no emphasis on one supplier's products. This is a “user friendly”
course that accommodates varying levels of knowledge. Customer service and key accounts staff, staking
technicians, engineers, and department managers will all find value in attending this training. |
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Goals for learning; schedule for the day; audience expectations |
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The increased importance on managing power quality issues |
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Role of each key player - customers, utility staff, contractors, equip. suppliers |
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Why the problem is growing, and won't get any better |
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What constitutes "good" power quality? |
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Terms you'll hear and their meaning |
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Residential, commercial & industrial difficulties with power quality |
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Interruptions (outages & blinks); common causes |
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Short-term voltage fluctuations (sags & swells) |
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Long-term voltage fluctuations (over voltage & under voltage) |
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Transients (spikes and surges) |
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Waveform distortion (harmonics & noise) |
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What to measure; where to measure |
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Measuring devices and meters |
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Utility system issues vs. customer system issues |
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What new equipment has the customer added (particularly with microprocessors)? |
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Using customer log sheets to document disturbances - a helpful tool |
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Power quality standards |
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Realistic expectations for improving supply |
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Identifying the weak links; practical consideration |
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Maintenance, grounding & supply standards |
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Power Enhancers: surge suppression, voltage regulators, constant voltage transformers (CVT's), power conditioners, power line filters, line reactors & chokes |
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Power Synthesizers: standby power supply, uninterruptible power supply (UPS), auxiliary generator, motor generator (MG) set, flywheel systems |
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The "people aspect" of explaining the issue |
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First things first - tips for handling customer calls to keep things positive |
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The correct response - who, when, where, how? |
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Explaining the main issues on "our side" of the meter |
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Dealing effectively with trade allies & contractors |
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When to use outside assistance; sources for help; utilize your trade allies |
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